Managed IT Services

Managed Users, Desktops, Networks, Servers & Cloudy Places

Computer Depot | Waterloo IT provides the complete gamut of technology to our professional and small business customers.

Most Productive - Most Secure - Lowest TCO

The “desktop as a service” provides better performance, increased security, improved support and a single source of responsibility.

While reducing expenses.   

By implementing industry standard, enterprise class existing technology your organization can utilize best practices while receiving local remote and onsite support.

The Desktop As A Service approach is focused on

  • Modern Software
  • Threat Protection
  • Backup & Recovery
  • Efficient User Support

We provide Simplified IT

We empower teams, safeguard data, and simplify IT management with a single solution, purpose-built for small and midsize businesses.

Our managed customers receive remote support for 80% of their reported issues; saving time and money for both organizations while increasing the users productivity, limiting frustration and down-time.

75% remote issues are solved in 10 minutes or less, further reducing downtime and improving efficiency for your IT Budget and user.

  • Local Help Desk | Phone, Onsite & Remote Control
  • Service & Support | on demand, scheduled, recurring maintenance 
  • Patch Management | Operating System (Servers, Users) and applications 
  • Repair | Depot service & Repair, Warranty & Advanced Warranty Service
  • Notification | Threat, hardware health, application security & OS
  • Security | Auditing & Discovery, layered protection and 3rd party authentication
  • Cloud Storage | Disaster Recovery, Secure Internal/External Sharing
  • Managed Backups | Onsite, Offsite, Hybrid Cloud
  • Hardware Procurement | Sourcing, Testing, Validation
  • Infrastructure | provisioning (Networking, Servers, Desktops, Services)
  • Change Management | On-boarding, Exit, Process, Data Silo Destruction
  • Business Continuity | Disaster Recovery, Redundancy & Fail over
  • HR Awareness |  on-board, exit procedures, role management, auditing and discovery
  • Asset allocation & Life-Cycle |  tracking, workflow, reporting & capacity planning
  • Consulting (Technology, project, personnel, life-cycle, GAP)
Service and Licensing Information and specifics are in this handy PDF.

 

 

 

 


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