HelpDesk Service

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  • Regular price $9.00

WaterlooIT 🎫 HelpDesk Service

Managed HelpDesk Support Service

The most productive experience with local applications, cloud security and one call support and service.  Local, reliable and professional IT service.


▷ 97% satisfaction rating

▷ 82% of IT HelpDesk Requests are resolved remotely

▷ 71% of issues are solved in under 15 minutes

▷ Same day, urgent and scheduled onsite calls


Managed 🎫 HelpDesk Service

🗹 EndPoint Protection (antivirus, browser)

🗹 Remote Support and telephone assistance

🗹 ¼ hour per incident no-charge

🗹 Discount on hourly remote, onsite and recurring service

🗹 Webroot SecureAnywhere Endpoint protection

🗹 Endpoint ID and asset tracking

🗹 User and password management (help desk)

🗹 EndPoint threat monitoring and response

🗹 24 x 7 (premium) emergency support

🗹 Depot warranty and Repair Service


🎟️ HelpDesk Service Addons

Managed VPN for Users/Vendors

Asset Management and Tracking

Device & Network Device Monitoring

Patch (application, os) management

Automatic Backup and Disaster Recovery

Microsoft Office 365 subscription services

Advanced Email Scanning, Threat Protection

2-Step Multi-factor Authentication

Managed complete back-up service

Monitored desktop & network threat protection

BrightCloud DNS protection subscription

Managed hosting, mail and web services


Monday to Friday, 9am to 5pm Premium Support 1855-747-5423


Contact sales for a more comprehensive look at our service offering and how we can use IT Placement, modern software and advanced security to improve your IT with a trusted partner managing your help desk.