HelpDesk Support Service

WaterlooIT 🅷🅳 HelpDesk Service

Managed HelpDesk Support Service

The most productive experience with local applications, cloud security and one call support and service.  Local, reliable and professional IT service.


▷ 97% satisfaction rating

▷ 82% of IT HelpDesk Requests are resolved remotely

▷ 70% of issues are solved in under 15 minutes

▷ 15m no charge for each event

▷ Same day, urgent and scheduled onsite calls


Managed 🅷🅳 HelpDesk Service

🗹 EndPoint Protection (antivirus, browser)

🗹 Remote Support and telephone assistance

🗹 ¼ hour per incident no-charge

🗹 Webroot SecureAnywhere Endpoint protection

🗹 Endpoint ID and asset tracking

🗹 User and password management (help desk)

🗹 EndPoint threat monitoring and response

🗹 24 x 7 (premium) emergency support

🗹 Depot warranty and Repair Service


📌 HelpDesk Service Addons

Managed VPN for Users/Vendors

Asset Management and Tracking

Device & Network Device Monitoring

Patch (application, os) management

Automatic Backup and Disaster Recovery

Microsoft Office 365 subscirption services

Advanced Email Scanning, Threat Protection

2-Step Multi-factor Authentication

Managed complete back-up service

Monitored desktop & network threat protection

BrightCloud DNS protection subscription

Managed hosting, mail and web services


Monday to Friday, 9am to 5pm Premium Support 1855-747-5423


Contact sales for a more comprehensive look at our service offering and how we can use IT Placement, modern software and advanced security to improve your IT with a trusted partner managing your help desk.