HelpDesk Service

  • Sale
  • Regular price $9.00


WaterlooIT 🄷 HelpDesk Service

519-747-5423

The Managed Desktop Service (ITHD) enables a productive environment with advanced security and one call support.

🗹 % Satisfaction Rating
🗹 81% of IT HelpDesk Requests are resolved remotely
🗹 70% of issues are solved in under 15 minutes
🗹 Same day, scheduled and recurring appointments
🗹 Local, reliable, experienced customer service

 

Managed Desktop
The most productive experience with local applications, cloud security and one call support and service.
 

🗹 HelpDesk Managed Desktop Service

  • Remote Support and telephone assistance
  • ¼ hour per incident no-charge
  • Webroot SecureAnywhere Endpoint protection
  • Endpoint ID and asset tracking
  • User and password management
  • EndPoint threat monitoring and response
  • 24 x 7 premium emergency support
  • Depot warranty and Repair Service

 

HelpDesk Service Addons

  • 2-Step Multi-factor Authentication
  • Monitored automatic document/Image backup daily
  • Monitored desktop & network threat protection
  • BrightCloud® Threat Intelligence Service

 

Monday to Friday, 9am to 5pm    Premium Support 1855-747-5423

$90 Remote $120 Onsite $210 Emergency /h Managed Labour 25% Discount
 

Contact sales for a more comprehensive look at our service offering and how we can use IT Placement, modern software and advanced security to improve your IT with a trusted partner managing your help desk.